1- Connecting Cameras
1.1- USB Cameras
Be sure the cameras are securely connected either directly to the PC or to the PC via USB hub or extender. Use the command, sudo lsusb -v | grep 'iSerial\|iFunction' in the terminal via CDMS or Debug menu on the PC to find the correct serial number. The command output should look like this:
If there are multiple cameras, the output will read all USB serials. If there are not any serials listed, the camera is not being detected by the PC.
Make sure the serials match the serials that configured in the sensor settings of the sensor section in the Venue page.
1.2- IP Cameras
The IP cameras need to have a stable connection and be on the same network as the PC. Check the link lights on the camera or try accessing the camera via the web browser to ensure the connection.
Verify that the IP camera URL is correct and include any username and password that may be required. In the sensor settings of the sensor section on the Venue page the correct IP URL should be in the IP Camera URL and the Serial ID needs to be set to 0000, as shown below.
2- Video Feed Issues
2.1- Broken Images
When accessing the Deep Vision Analytics UI, the images may be broken in the Video Sources or Pipeline pages, as shown below. There are multiple issues which can cause this to occur. Following are several possible issues and the associated resolution.
2.1.1- Device Configuration Issue
The Deep Vision Analytics UI is black. One reason for this to occur is the configuration file has not been downloaded onto the PC. One way to check is using a terminal via CDMS or debug utility on the PC.
If the file is not there, the app_config.json file will be missing. To solve this issue, make sure the DMS is updated to a current version and have the DMS restarted to the latest configuration can be pulled from InReality servers.
2.1.2- Deep Vision Analytics UI crashed
Deep Vision Analytics UI has stopped working and the app must be restarted. Navigate to the Devices page using the grid menu in the top right of the platform. Find the device and use the apps button to restart Deep Vision Analytics UI.
2.1.3- Camera Error
The camera connections may not be secure or there may be a mismatch in the camera Sensor Settings configuration found on the settings page. Please refer to section ‘1- Connecting Cameras’ above, to troubleshoot the issue.
2.1.4- Deep Vision Analytics crashed
Deep Vision Analytics has stopped working and the app must be restarted. Navigate to the Devices page using the bento box menu in the top right of the platform. Find the device and use the apps button to restart Deep Vision Analytics UI and Deep Vision Analytics App.
2.2 - No Video Feed Issues
2.2.1- Incorrect camera serial number
Check the camera serial number through the terminal.
3- Skeletal Display Issues
3.1- Pose is Disabled
The skeletal tracking is a software feature of the InReality Analytics application. To turn this feature on/off, access the configuration settings for the device using the Devices page on the InReality platform. In the Body Detection Settings, ensure it is enabled.
NOTE: If the Deep Learning Mode selected is ‘GPU’, the engine will need to initiate within 5 mins.
4- DVA App not Launching
4.1 - Package/library installation is not complete
Restart DVA and check PM2 log for DVA, the following error listed.
Radar Rules
Solution:
- Run the following command in Terminal
pip3 uninstall -y -r /opt/apps/com.inreality.python-ava/requirements.txt - Restart DVA app via CDMS