Description
The Linux device is installed with a connected camera, running the Deep Vision Analytics App, but the camera feed is not available on either the device itself or on the platform.
Troubleshooting Steps
-
From Device Manager (CDMS), navigate to the device and launch Terminal Mode
- Check if the device is properly connected to the USB camera using the following command:
|
sudo lsusb -v | grep 'iSerial\|iFunction' |
-
If a camera is connected and it is functioning properly, you will see an output like the one below:

-
Verify the serial number matches what is defined in the platform account:
- Setup > Venue > Devices
- Serial number is entered correctly for the sensor
- Save and Publish the Configuration
- Login to the inReality platform and verify settings:

- If the camera was NOT properly detected and you are unable to see the serial number in the terminal like the screenshot above, try the following:
- Check the physical USB cable to confirm it is connected to the Embedded PC.
- Connect the USB camera to another PC and check if the camera is working using a standard camera app.
- If you are unable to see the camera feed using the camera app then it is a faulty USB camera. Please send it to RMA.
Escalation Process
- After completion of troubleshooting steps and problem persists:
- Send the following information to the IR Support team at: support@inreality.com
- Account name, Venue name and Mac address, USB camera serial number.