No Camera Feed - Linux Device

Description

The Linux device is installed with a connected camera, running the Deep Vision Analytics App, but the camera feed is not available on either the device itself or on the platform.

Troubleshooting Steps

• From Device Manager (CDMS), navigate to the device and launch Terminal Mode
  
  
• Check if the device is properly connected to the USB camera using the following command:

sudo lsusb -v | grep 'iSerial\|iFunction'

• If a camera is connected and it is functioning properly, you will see an output like the one below:
  

• Verify the serial number matches what is defined in the platform account:
  • Setup > Venue > Devices
  • Serial number is entered correctly for the sensor
  • Save and Publish the Configuration
• Login to the inReality platform and verify settings:

• If the camera was NOT properly detected and you are unable to see the serial number in the terminal like the screenshot above, try the following:
• Check the physical USB cable to confirm it is connected to the Embedded PC. 
• Connect the USB camera to another PC and check if the camera is working using a standard camera app. 
• If you are unable to see the camera feed using the camera app then it is a faulty USB camera. Please send it to RMA.

Escalation Process

• After completion of troubleshooting steps and problem persists: 
• Send the following information to the IR Support team at:  [e-mail]
• Account name, Venue name and  Mac address, USB camera serial number.