Description
The Android device is installed with a connected camera, running the Analytics App, but the camera feed is not available on either the device itself or on the platform
Troubleshooting Steps
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From Device Manager (CDMS), navigate to the device and launch Terminal Mode.
- Check if the device is properly connected to the USB camera using the following command:
|
cat /sys/kernel/debug/usb/devices |
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If a camera is connected and it is functioning properly, you will see an output like the one below:
- Verify the camera feed using the stock Android camera app.
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From Device Manager (CDMS), restart the stock camera app.
- Take a screenshot from CDMS
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For Android devices, the serial number should be provided as ‘0000’ in the platform.
Login to the inReality platform and verify settings: - Setup > Venue > Devices
- Serial number is entered correctly for the sensor.
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Save and Publish the Configuration.
- If the camera was NOT properly detected and you are unable to see the serial number in the terminal like the screenshot above or get camera feed on the stock android, try the following:
- Check the physical USB cable to confirm it is connected to the Embedded PC.
- Connect the USB camera to another PC and check if the camera is working using a standard camera app.
- If you are unable to see the camera feed using the camera app then it is a faulty USB camera. Please send it to RMA.
Escalation Process
- After completion of troubleshooting steps and problem persists:
- Send the following information to the IR Support team at: support@inreality.com
- Account name, Venue name and Mac address, USB camera serial number.